Contact
Get in touch
There’s one address, and a person reads it. Whether something is broken, a payment looks wrong, or you just want to tell us a launch spot is in the wrong place, this is where it goes.
Email us
support@paddlescout.co.uk
We aim to reply within two working days. PaddleScout is a small operation, so weekends can run slower, but nothing goes unread.
A few things have their own route
Not because we’re fussy about inboxes. These three go somewhere else, and sending them here just adds a day.
Billing, payments and receipts
Send these to support@paddlescout.co.uk, but check Settings → Billing first. You can cancel, switch plan and update your card there yourself. Receipts come from Paddle, our merchant of record.
Your data and privacy rights
Access, correction, erasure or a complaint: privacy@paddlescout.co.uk. It has its own address because data requests carry a legal deadline, and we’d rather they didn’t queue behind a question about wind arrows. See the Privacy notice.
Your account
Changing your email, password or default visibility, exporting your paddles, or closing your account are all self-service in Settings. That’s faster than asking us, and you don’t have to prove who you are.